Lumoa

JANUARY 24, 2024

Your role involves discerning which data points can be transformed into actions that enrich the customer experience and drive business value. This means not just listening but also interpreting and acting on what customers are communicating. Lumoa’s software is also enhanced with cutting-edge technology. The result?

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

DMG Consulting

JUNE 8, 2021

Interaction analytics capabilities are now finding their way into many third-party systems, including cloud-based contact center infrastructure solutions, customer relationship management (CRM) solutions, voice-of-the-customer (VoC) offerings, BI applications, and more. Transformational Benefits of IA.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

Intercom, Inc.

MAY 22, 2019

Deepa joined me for a chat about everything from ways to prioritize customer experience to going all-in on machine learning. It’s time for product teams to go from being revenue-led or product-led to being customer-led. When building machine learning , large generic training models aren’t always the best.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

SurveySensum

NOVEMBER 8, 2023

Personalized product recommendations : By analyzing customers’ purchase history, AI can show product recommendations that might be an exact match for the client’s needs. This saves the customer time to browse through various categories of products. Then, the responses they deliver are quite helpful.

CX 52

CX Customer Experience Artificial Intelligence NPS 52