Sprinklr

OCTOBER 20, 2021

Social suites platforms are designed just for this purpose. Your unified social suites strategy should: Capture actionable consumer insights. An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Learn more about Sprinklr’s AI-powered social listening tool.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Sprinklr

OCTOBER 7, 2021

The proliferation of digital channels combined with the right technology lets you explore data and insights about competitors in ways you couldn’t before. The benefits of social listening for competitive benchmarking help your organization compare and inform: Brands’ social performance. Paid strategy.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

ECXO

APRIL 10, 2024

Social Media Listening: Monitor social media platforms to understand the emotions expressed by customers in real time. This can be done manually or by using social listening tools that analyze sentiment and identify emotional patterns in customer discussions.

CX 111

CX Customer Experience Social Media Sentiment Analysis 111

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

CallCare

NOVEMBER 23, 2021

Strategic conversations are taking place in boardrooms over its applicability for customer service, the possibility for employment disruption, and the ethical considerations underlying replacing people with machines. We’re not buying technology firms’ exaggerated sales pitches about the demise of human interaction in call centres.

Artificial Intelligence 52

Artificial Intelligence Text Analytics AI Machine Learning 52