PeopleMetrics
JANUARY 18, 2022
For example, pharmaceutical companies have very unique customer experience needs that aren’t well supported by generic software. Both benefits help you grow your net promoter scores and customer retention metrics without sacrificing all of your team’s time and attention to inefficient, unscalable processes.
Beyond Philosophy
DECEMBER 11, 2020
In other words, the feeling you want to evoke should give you some payback, whether that’s revenue, retention, or an increase in Net Promoter Score®. Ideally, these emotions drive value. Any time we veer into the area of emotions, we kind of get to this “squishy” area of psychology and intangibles.
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Beyond Philosophy
OCTOBER 19, 2016
More organizations call our Customer Experience consultancy every day with the same complaint: they aren’t seeing the same gains in Net Promoter Score (NPS) that they did when they started their Customer Experience Improvement program. Old Thinking Doesn’t Work with New Problems. They want to know what to do now.
Intercom, Inc.
FEBRUARY 15, 2018
It’s so funny how much businesses talk about the net promoter score, which is how likely are you to recommend this to a friend, but they don’t name products or services or pricing tiers to help people do that. If you say it out loud, it sounds like a pharmaceutical name that nobody could ever remember.
SurveySensum
JULY 14, 2020
Striving to build amazing experiences resulting in worldwide leading CX scoring, Net Promoter Scores, Customer Satisfaction, and company profitability, Michael Pace is a Customer Service Executive with a proven record of creating and motivating high performing teams to exceed both personal and organizational objectives.
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