Beyond Philosophy

OCTOBER 19, 2016

More organizations call our Customer Experience consultancy every day with the same complaint: they aren’t seeing the same gains in Net Promoter Score (NPS) that they did when they started their Customer Experience Improvement program. Old Thinking Doesn’t Work with New Problems. They want to know what to do now.

Net Promoter Score 167

Net Promoter Score Pharmaceutical NPS Invoicing 167

PeopleMetrics

JANUARY 18, 2022

For example, pharmaceutical companies have very unique customer experience needs that aren’t well supported by generic software. Both benefits help you grow your net promoter scores and customer retention metrics without sacrificing all of your team’s time and attention to inefficient, unscalable processes.

Customer Satisfaction 62

Customer Satisfaction Pharmaceutical Net Promoter Score Customer Feedback 62

SurveySensum

JULY 14, 2020

Striving to build amazing experiences resulting in worldwide leading CX scoring, Net Promoter Scores, Customer Satisfaction, and company profitability, Michael Pace is a Customer Service Executive with a proven record of creating and motivating high performing teams to exceed both personal and organizational objectives.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132