Bill Quiseng

JUNE 28, 2023

These “Profits over People” traditionalists care about their hospital’s labor, research, and equipment costs, Medicare reimbursements, pharmaceutical companies’ payments in cash and in-kind gifts, and their patients’ payments more than they do their patients. Patients don’t care how big the hospital is.

Healthcare 165

Healthcare Pharmaceutical Hospitality Hospitality 165

Confirmit

JULY 15, 2020

The list include: Confirmit , Delvinia, EBSCO HEALTH/DynaMed, Datum, Ipsos, Observatorio 87, PBG, Provokers, Unilever, The Pharmaceutical Marketing Group, YOUNIVERSAL, DIMM Magazine, Brazilian Association of Research companies (ABEP) and of individual researchers (ASBPM) as well as ESOMAR.

Hospitality 52

Hospitality Hospitality Pharmaceutical Healthcare 52

Steven Van Belleghem

JUNE 29, 2020

It’s safe to say that health-related organizations, ranging from insurers to pharmaceutical companies, are not really perceived as the most customer centric. The platform had signed up over 3,000 hospitals and over 15,000 pharmacies in a record time. And we see that happening everywhere.

Healthcare 52

Healthcare Customer Experience Pharmaceutical Hospitality 52

Beyond Philosophy

OCTOBER 19, 2016

We have worked with a hospital in Texas, a worldwide shipping company, a photocopier company in Canada, an insurance company in the UK, a tourist attraction in Scotland, a global heavy equipment company, a pharmaceutical company, a mobile phone company in the Middle East, to name a few.

Net Promoter Score 167

Net Promoter Score Pharmaceutical NPS Invoicing 167

Customer Bliss

AUGUST 4, 2015

publishing, pharmaceutical, insurance, telecoms, etc.) This is sometimes seen in hospitality or in the distribution businesses. Marketing Power Core The marketing department defines the tenor and tone of the relationship with customers. Vertical Business Power Core Execution in the vertical business (e.g.

Pharmaceutical 79

Pharmaceutical CX Hospitality Hospitality 79

Confirmit

OCTOBER 3, 2017

There’s often a lot of focus on Customer Experience (CX) in industries like retail, banking and hospitality. For example, a pharmaceutical company should consider the following; sales reps selling the drugs; the physician; the payers; and then finally the end customer themselves. Including those you don’t directly own.

CX 40

CX Pharmaceutical B2B Touchpoint 40

PeopleMetrics

JANUARY 18, 2022

For example, pharmaceutical companies have very unique customer experience needs that aren’t well supported by generic software. Our software also offers features designed to meet the unique needs of specific industries, including: Hospitality. Pharmaceuticals and biotech. Telecommunication. B2B sales and services.

Customer Satisfaction 62

Customer Satisfaction Pharmaceutical Net Promoter Score Customer Feedback 62