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Customer Satisfaction Software: Crash Course & Top Features

PeopleMetrics

JANUARY 18, 2022

For example, pharmaceutical companies have very unique customer experience needs that aren’t well supported by generic software. And over the long run, our tools, customizable surveys, intuitive reporting, and text analytics let you actively generate from your incoming customer feedback. Pharmaceuticals and biotech.

Customer Satisfaction 62
Customer Satisfaction Pharmaceutical Net Promoter Score Customer Feedback 62
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WATCH NOW: PeopleMetrics Turns 20! 3 Business Lessons from CX Entrepreneur Sean McDade PhD | PeopleMetrics LIVE!

PeopleMetrics

JANUARY 28, 2021

Sanjeev, who is a long-term time employee at PeopleMetrics and now is at our sister company, Reason Research that broke off from PeopleMetrics five or six years ago and does custom market research work and pharmaceutical industry. Audrey: Yeah, the big thing with text analytics is being able to do it at scale.

CX 62
CX Pharmaceutical Start-ups Text Analytics 62
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