CX Journey

MARCH 13, 2019

In order to untangle this strange dynamic, teams should measure customer sentiment using tools such as text analytics to discover signals that indicate what is actually making customers leave your business. When providing direct feedback, customers can say one thing but inevitably do another.

Customer Experience 60

Customer Experience NPS Pharmaceutical Text Analytics 60

CX Journey

MARCH 13, 2019

In order to untangle this strange dynamic, teams should measure customer sentiment using tools such as text analytics to discover signals that indicate what is actually making customers leave your business. When providing direct feedback, customers can say one thing but inevitably do another.

Customer Experience 32

Customer Experience NPS Pharmaceutical Text Analytics 32

PeopleMetrics

JANUARY 18, 2022

For example, pharmaceutical companies have very unique customer experience needs that aren’t well supported by generic software. And over the long run, our tools, customizable surveys, intuitive reporting, and text analytics let you actively generate from your incoming customer feedback. Pharmaceuticals and biotech.

Customer Satisfaction 62

Customer Satisfaction Pharmaceutical Net Promoter Score Customer Feedback 62

PeopleMetrics

JANUARY 28, 2021

Sanjeev, who is a long-term time employee at PeopleMetrics and now is at our sister company, Reason Research that broke off from PeopleMetrics five or six years ago and does custom market research work and pharmaceutical industry. Audrey: Yeah, the big thing with text analytics is being able to do it at scale.

CX 62

CX Pharmaceutical Start-ups Text Analytics 62