The Ultimate Guide: How to Build a Customer Experience Department
Lumoa
JANUARY 19, 2023
Whether your company is using the Balanced Scorecard , OKRs (Objectives and Key Results), SMART , or simple KPIs , this will help you align the work of your future customer experience department to goals everyone in the company cares about. Ratings from 9-10 are considered “Promoters,” 7-8 are “Passives,” and 0-6 are “Detractors.”
94 
Let's personalize your content