Shep Hyken

DECEMBER 3, 2021

In April 2021, I had the honor of becoming the chief executive officer of Xpress Global Systems (XGS), a trucking company that specializes in transporting flooring products across all 50 of the United States. Net Promoter Score (NPS) — Establishing baseline ratings and gathering key customer feedback .

Net Promoter Score 126

Net Promoter Score Customer Experience Scorecard Transportation 126

Beyond Philosophy

MARCH 5, 2015

What Southwest Airlines is not, at least according the US Department of Transportation, is punctual, which is clearly not a great stat when you are in the transportation game. Southwest Airlines is a great Customer-centric airline with excellent employee engagement.

Net Promoter Score 132

Net Promoter Score Transportation CEM Customer Retention 132

Zendesk

MAY 12, 2022

Everybody receives our NPS (Net Promoter Score®) survey results in the feedback,” says Wallace. It’s certainly proof that we can transport ourselves, not only through taste but also through connection and shared experiences, and—ultimately—through a shared love for wine. That’s pretty cool.”.

Net Promoter Score 52

Net Promoter Score CX Transportation Retail 52

Aquire

MAY 24, 2021

According to the International Air Transport Association, demand for air travel decreased by 65.9 Airlines should look to evaluate the following customer satisfaction metrics: CSAT scores. Net Promoter Score. percent in 2020, compared to 2019.

Customer Service 105

Customer Service Net Promoter Score Social Media Omnichannel 105

SugarCRM

SEPTEMBER 5, 2019

Subtract the percentage of detractors from the promoters. For instance, an NPS survey shows 50% of your customers are promoters, and 20% are detractors. Your NPS score is 30 (50%-20% = 30). What is a good Net Promoter Score? NPS scores range between -100 and +100. Automotive & Transportation: 49.

NPS 30

NPS Net Promoter Score Transportation Hospitality 30

PeopleMetrics

MAY 12, 2022

She likes uncomplicated check-in experiences, easy access to transportation, quiet nights, and convenient food options. In the Loyalty stage and beyond, revenue generated from that customer segment, retention rates, lifetime values, and net promoter scores will be helpful. Stages of the Customer Journey.

Customer Journey Map 62

Customer Journey Map Touchpoint Net Promoter Score B2C 62

C3Centricity

SEPTEMBER 12, 2016

One of the many surprises in Peru was their transport system. Net promoter score) Apart from its now questioned validity, are you even sure that this metric is relevant to your industry? I actually don’t want the ride to end! Do your customers feel the same about your product or service?

Net Promoter Score 91

Net Promoter Score Social Media Customer Satisfaction NPS 91