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Remove podcasts establishing-operationalizing-cx-foundation
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI.

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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EP 2: Inside CX by Lumoa – Democratization of CX and the importance of diversity

Lumoa

JUNE 22, 2021

Our Guest Merete Medle is an experienced CX practitioner with strong leadership and strategy skills. Long track record with gathering insights and operationalizing improvements based on voice of the customer, establishing customer insight programs, and working strategically and operative with CX and customer journey management.

CX 83
CX Start-ups Customer Experience NPS 83
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