Retail Sentiment Analysis Social Listening Social Media 
CSAT.AI
MARCH 27, 2023
Social listening and behavioral analysis are helpful too. The online shoe and clothing retailer provides extensive training to its customer service team and encourages the sharing of knowledge and experiences among team members. Smart surveys are one way of doing this. Take abandoned shopping carts.
SurveySensum
SEPTEMBER 19, 2022
Social media. Take for instance, in a retail store like IKEA, customers will find it difficult to locate products. A customer connects with the brand at multiple touchpoints – website, social media, support call, live chat, email, and many more. Social media. Customer interviews. In-app surveys.
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