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CX is a Team Sport: 2 Surprising Views

ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. We all learn from each other in CX is one way CX is a team sport. Two very different CX is a Team Sport analogies may be surprising to you.

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Sports CX Scorecard Touchpoint 62
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Customer Experience Challenges According to 15 CX Experts

Lumoa

OCTOBER 31, 2018

Let’s think in customer touchpoints instead. To overcome these challenges, we need to stand on the shoulders of those giants before us, and continue to play with each other, it truly is a team sport! Also, companies really need to transform their structures to reflect customer centricity. Don’t underestimate culture.

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CX Customer Experience Machine Learning Artificial Intelligence 64
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