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Why Customer Experience Excellence Requires HR Engagement

ClearAction

APRIL 3, 2015

What is happening with employees is what will be reflected to customers: use #VoE as window to CX realities. Customer Experience Improvement is a Team Sport. Employee Engagement in Balanced Scorecards. . —@thecxguy. Make sure employees buy into the Why not just the What. —@neverstoppever.

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