Sprinklr

JULY 22, 2021

But, the way customers give that feedback has shifted dramatically to digital channels like review sites, social media, and chat apps. Meanwhile, new channels are popping up all the time, and the volume of unstructured data from these sources continues to grow and grow. Which of these challenges look familiar to you?

Unstructured Data 98

Unstructured Data Social Media Actionable Insights Artificial Intelligence 98

Zendesk

FEBRUARY 10, 2022

Customer experience optimization is the process of gaining a deep understanding of your customers and enhancing the customer journey across all touchpoints. CX leaders and their teams must be empowered to deliver excellent experiences at every customer touchpoint. What is customer experience optimization?

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

SurveySensum

JUNE 13, 2021

Their strategy drills down to fine details as to how the customer would be served at each touchpoint — both online and offline. Tune into Social Listening. Social media is the new front page of the internet. This is why it is necessary to tune into social listening. .

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

DMG Consulting

JULY 16, 2019

Answer: Customer journey mapping provides enterprises with a visual representation of the touchpoints that prospects or customers traverse when interacting with their organization, from the first touch through the last. Question: What’s the difference between customer journey mapping and customer journey analytics?

Customer Journey Map 67

Customer Journey Map Unstructured Data Social Media Contact Center 67

Ameyo Callversations

APRIL 21, 2022

A contact center is a facility where customer service representatives answer customer queries over phone calls, emails, chat, social media, and other channels. It creates a more personal touchpoint with the customer, builds trust and credibility, and can help to increase customer satisfaction and loyalty.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

Lumoa

APRIL 18, 2023

But they’re only one small piece of the customer experience data puzzle. CX Survey Sample Your customers and prospects are constantly giving you data: Social media posts, sales calls , product usage patterns, emails, support tickets, product review pages, and so on. When do errors occur in product use?

Customer Experience 83

Customer Experience CX Net Promoter Score Unstructured Data 83

Execs In The Know

DECEMBER 6, 2021

It’s literally a frontline touchpoint that impacts the bottom line of an organization. They prize greater self-service options, proactive issue resolution, personalized service, and are actively engaging with newer technologies like chat, video, and social media. 2: Uncover Key Irritants.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52