SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. . Closing the loop. Cons: Messy consumer data aggregation.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Qualtrics

FEBRUARY 10, 2020

Listen - hear and understand EVERY customer, at EVERY touchpoint. Now you can hear what people are saying about your company on social media and third-party websites like review sites. You can now pull in all this data into CustomerXM so you get the full picture, across all your channels. Voice, analyzed.

CX 58

CX Close the Loop Unstructured Data Social Media 58

CX Journey

JULY 10, 2014

Analysis takes many forms because there will be many different types of data to make sense of. You''ll need a way to crosstab, predict, identify key drivers, and prioritize improvements with survey data; mine and analyze your unstructured data; and track, review, and prioritize social media inputs and influencers.

Unstructured Data 71

Unstructured Data Customer Experience VOE Data Mining 71

Confirmit

MAY 29, 2018

Measure your customers’ satisfaction at different touchpoints across the customer journey, and across your various products and/or services. Close the loop with individual or group of customers to respond to their feedback. Social Media. Understand your customers’ expectations better. Mobile (SMS, App).

Voice of the Customer 40

Voice of the Customer VOC Net Promoter Score Customer Journey Map 40