CX Accelerator

OCTOBER 9, 2018

The key to breaking "survey mentality" is to effectively capture unstructured VoC data. This includes all the organic feedback not being actively solicited by an organization, such as social media posts, web reviews, emails, customer conversations, and more. It’s nearly free, and extremely effective.

VOC 160

VOC Unstructured Data Close the Loop Social Media 160

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. . Closing the loop. Cons: Messy consumer data aggregation.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Qualtrics

FEBRUARY 10, 2020

Now you can hear what people are saying about your company on social media and third-party websites like review sites. You can now pull in all this data into CustomerXM so you get the full picture, across all your channels. Understand - understand the hidden meaning in your data and get to insights faster.

CX 58

CX Close the Loop Unstructured Data Social Media 58

CX Journey

JULY 10, 2014

Analysis takes many forms because there will be many different types of data to make sense of. You''ll need a way to crosstab, predict, identify key drivers, and prioritize improvements with survey data; mine and analyze your unstructured data; and track, review, and prioritize social media inputs and influencers.

Unstructured Data 71

Unstructured Data Customer Experience VOE Data Mining 71

Qualtrics

DECEMBER 11, 2019

Imagine all the experience data (X-Data) hidden away in social media comments and online reviews that customers post without ever receiving a survey. We found more ways to gather X-data. Voice iQ helps you to make sense of the most unstructured data of all – natural human conversation.

Social Media 26

Social Media Unstructured Data Close the Loop Innovation 26

Confirmit

MAY 29, 2018

Close the loop with individual or group of customers to respond to their feedback. Analyze: Perform advanced analysis of the feedback, including structured and unstructured data, so you can improve business results and create a clear view of issues you need to address. Social Media. Mobile (SMS, App).

Voice of the Customer 40

Voice of the Customer VOC Net Promoter Score Customer Journey Map 40