Social Media Touchpoint VOC VOE 
CX Journey
JULY 10, 2014
You''ll need a way to crosstab, predict, identify key drivers, and prioritize improvements with survey data; mine and analyze your unstructured data; and track, review, and prioritize social media inputs and influencers. Challenges I might make this sound simple and simplistic.
Execs In The Know
DECEMBER 6, 2021
It’s literally a frontline touchpoint that impacts the bottom line of an organization. They prize greater self-service options, proactive issue resolution, personalized service, and are actively engaging with newer technologies like chat, video, and social media.
Execs In The Know
DECEMBER 6, 2021
It’s literally a frontline touchpoint that impacts the bottom line of an organization. They prize greater self-service options, proactive issue resolution, personalized service, and are actively engaging with newer technologies like chat, video, and social media.
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