ClearAction

JUNE 25, 2023

Artificial Intelligence in CX Learning Lynn Hunsaker Beware of artificial intelligence in CX learning! Artificial intelligence (AI) is a top topic in customer experience management. Thus, “artificial” intelligence abounds even among non-Internet sources in conferences, books, podcasts, etc.

Artificial Intelligence 62

Artificial Intelligence CX CXM Data Mining 62

C3Centricity

JANUARY 13, 2021

Perhaps that’s the reason why we recorded an over 15% increase in our readership in 2020. In appreciation of your loyalty, we have summarised the top twenty articles we published in 2020, so you can check that you didn’t miss any, or remind yourself of their usefulness: #1. It depends? I am probably in the third camp.

Hospitality 71

Hospitality Hospitality Actionable Insights Artificial Intelligence 71

C3Centricity

JANUARY 4, 2021

Either way, we’d like to thank you all for your support in 2020. Five Brilliant Ideas to Boost your Insight Development. Ever wondered why you struggle to develop actionable insights. Are you too hoping that technology and specifically artificial intelligence (AI) and machine learning (ML) will save your business?

Hospitality 62

Hospitality Hospitality Actionable Insights Artificial Intelligence 62

Lumoa

JANUARY 24, 2024

In fact, a report from 2020 found 95% of senior marketing executives agreed that CX roles were essential for business growth. Large volumes of qualitative data turn into actionable insights. Satisfied customers are also paying customers, so keeping them happy also helps your bottom line. The result?

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83