C3Centricity

JANUARY 13, 2021

Perhaps that’s the reason why we recorded an over 15% increase in our readership in 2020. In appreciation of your loyalty, we have summarised the top twenty articles we published in 2020, so you can check that you didn’t miss any, or remind yourself of their usefulness: #1. It depends? I am probably in the third camp.

Hospitality 71

Hospitality Hospitality Actionable Insights Artificial Intelligence 71

C3Centricity

JANUARY 4, 2021

Either way, we’d like to thank you all for your support in 2020. Five Brilliant Ideas to Boost your Insight Development. Ever wondered why you struggle to develop actionable insights. Are you too hoping that technology and specifically artificial intelligence (AI) and machine learning (ML) will save your business?

Hospitality 62

Hospitality Hospitality Actionable Insights Artificial Intelligence 62

Lumoa

FEBRUARY 14, 2024

In 2020, Zendesk’s Customer Experience Trends found that 69% of consumers attempt to solve issues on their own. This CRM software will need AI and machine learning (ML) features to present a meaningful analysis of all that data. When you require extra effort from your customers, you risk turning them off the experience.

Customer Experience 83

Customer Experience ML Social Media CX 83

Lumoa

JANUARY 24, 2024

In fact, a report from 2020 found 95% of senior marketing executives agreed that CX roles were essential for business growth. Large volumes of qualitative data turn into actionable insights. Satisfied customers are also paying customers, so keeping them happy also helps your bottom line. The result?

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

ClearAction

JUNE 25, 2023

Urgent needs of the 2020s are not yet discussed widely, due to preoccupation with AI and other tech, lots of new people in the CX field since the hub-bub of 2020 (restructuring, layoffs, great resignation), adopting CXM playbooks from tech providers, and over-focus on tactical rather strategic CXM. I highly recommend ClearAction!

Artificial Intelligence 62

Artificial Intelligence CX CXM Data Mining 62