CommBox

AUGUST 16, 2021

Customer Communication in the hospitality and tourism industry is rapidly changing due to industry events. The hospitality and tourism industry took one of its biggest hits in 2020. The hospitality and tourism industry continues to struggle as the pandemic still significantly affects worldwide travel.

Hospitality 52

Hospitality Hospitality Omnichannel Compliance 52

CommBox

AUGUST 16, 2021

Customer Communication in the hospitality and travel industry is rapidly changing due to industry events. The hospitality and travel industry took one of its biggest hits in 2020. The hospitality and travel industry continues to struggle as the pandemic still significantly affects worldwide travel.

Hospitality 52

Hospitality Hospitality Omnichannel Compliance 52

Fonolo

JANUARY 4, 2022

Here’s a comprehensive list of the most important customer service statistics you need to know in 2022. These stats cover everything from interaction channel preferences, customer expectations, and attitudes towards the current state of customer service to guide your strategy moving forward. billion in 2020, up 16.9%

Customer Service 142

Customer Service Social Media Contact Center Artificial Intelligence 142

Fonolo

APRIL 4, 2023

Here’s a comprehensive list of the most important customer service statistics you need to know in 2023. These stats cover everything from interaction channel preferences, customer expectations, and attitudes towards the current state of customer service to guide your strategy moving forward. billion in 2020, up 16.9%

Contact Center 81

Contact Center Customer Service Social Media Artificial Intelligence 81

CommBox

AUGUST 8, 2021

During the pandemic, the demand for digital healthcare services grew so drastically that some hospitals and healthcare facilities couldn’t handle all the flow of patients’ requests using traditional methods such as phone and in-person service. billion in the first half of 2021, more than all the investment in 2020 ($14.6 billion). .

Healthcare 52

Healthcare Omnichannel Hospitality Hospitality 52

CommBox

AUGUST 8, 2021

During the pandemic, the demand for digital healthcare services grew so drastically that some hospitals and healthcare facilities couldn’t handle all the flow of patients’ requests using traditional methods such as phone service. billion in the first half of 2021, more than all the investment in 2020 ($14.6 billion). .

Healthcare 52

Healthcare Omnichannel Hospitality Hospitality 52

Steven Van Belleghem

JUNE 29, 2020

No wonder that this is one of the sectors that is so much being disrupted by some clever giants from the tech industry – Apple, Amazon, Google, Uber – who do know how to put the customer in the center of their offering. The platform had signed up over 3,000 hospitals and over 15,000 pharmacies in a record time.

Healthcare 52

Healthcare Customer Experience Pharmaceutical Hospitality 52