Ameyo Callversations

OCTOBER 27, 2021

Customer Relationship Management (CRM) software is considered to be the heart of every growing business. The CRM software market is one of the largest and fastest-growing markets in the world. Here’s something to ponder: The global CRM market is projected to grow from $58.04 Fortune Business Insights 2020 ).

CRM 52

CRM Social Media Customer Relationship Management Sales 52

Comm100

OCTOBER 30, 2020

Best Chatbots 2020: Chatbot Providers that Stood Out of the Crowd. With a wealth of AI chatbot technology in customer service, it can be hard to choose the best chatbot for your business. Ready to explore the best chatbots of 2020? Bold360 lets you serve customers with an AI bot across live chat and social media from one spot.

Technology 59

Technology Technology AI Artificial Intelligence 59

Comm100

NOVEMBER 23, 2020

For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. We’ve also analyzed the most recent customer reviews from Capterra and Software Advice to give you a full picture of what each of these ticketing software providers has to offer in 2020.

Omnichannel 52

Omnichannel Start-ups Social Media CRM 52

SurveySensum

JULY 14, 2020

Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Fonolo

NOVEMBER 17, 2020

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2020. AI is here to stay.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

Comm100

MAY 20, 2022

Business Operations Manager, Fitbit. Wait times didn’t see an appreciable change from 2020, showing that live chat teams are understanding the importance of keeping waits low. Between 2019 and 2020, chat duration rose by 18%. In addition, our sales team loves it. In 2021, wait time for chats was 36 seconds.

Customer Satisfaction 77

Customer Satisfaction Sales Education Compliance 77

Zendesk

DECEMBER 1, 2020

Digital transformation isn’t just about “bringing efficiency to outdated business operations” or “reducing operational costs.” But now, businesses have tools, like CRM software , to build processes that connect data dots across support, marketing, product, sales—the entire customer journey. That’s table stakes.

AI 98

AI Technology Technology Artificial Intelligence 98