2023, Actionable Insights, Customer Relationship Management and ML

Trends shaping The Forrester Wave™: Customer Success Platforms report

Totango

NOVEMBER 27, 2023

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. Predicting customer churn or potential customer issues to inform corrective steps to optimize the customer journey. Analyzing extensive datasets to forecast trends.

B2B

B2B ML CRM Customer Relationship Management

How to Upgrade to an Advanced Customer Experience Strategy

Lumoa

FEBRUARY 14, 2024

This is where customers can switch to a new channel without needing to repeat themselves to a new agent. Don’t let your customers feel like just a number; add a human touch to your interactions. This CRM software will need AI and machine learning (ML) features to present a meaningful analysis of all that data.

Customer Experience

Customer Experience ML Social Media CX

Tech Customer Success

Trends shaping The Forrester Wave™: Customer Success Platforms report

How to Upgrade to an Advanced Customer Experience Strategy

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