Zendesk

JANUARY 25, 2024

Increase customer satisfaction According to the Zendesk CX Trends Report 2024 , 81 percent of consumers say the quick and accurate resolution of issues or complaints heavily influences their decision to purchase. Call center AI trends for 2024 What’s next for AI in call centers? Here are a few trends to expect in 2024.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. Qualtrics launched their generative AI XM/os2 in 2023 and announced that they are investing $500 million in AI innovation over the next four years. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

ECXO

JULY 26, 2023

Agile, cross-functional teams – marketing, sales, customer services and contact centres, operations, product teams, tech and PR have access to instant, actionable insights. Leverage predictive modelling Leveraging predictive models helps you anticipate customer behaviors and preferences. Find out more here.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98