2024 Artificial Intelligence Predictive Analytics Text Analytics 
DMG Consulting
APRIL 15, 2020
The Report explores the impact of trends such as the digital transformation, the gig economy, artificial intelligence (AI) enablement, automation and the hybrid workforce on the WFM market. Predictive analytics is already helping companies make better hiring decisions and reduce agent churn.
DMG Consulting
OCTOBER 17, 2019
“Companies are encouraged to build Centers of Excellence (CoEs) and training programs to improve and extend the usefulness of their organizations’ human capital in this age of artificial intelligence.”. DMG expects RPA revenue to increase by at least 125% in 2020 and 2021, and 100% in each of the three years 2022, 2023 and 2024.
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