2024 Compliance Predictive Analytics Text Analytics 
Lumoa
APRIL 28, 2024
More than 80% of business leaders see customer experience as a growing priority in 2024. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). 78% of customers have backed out of a purchase due to a poor customer experience (CX).
DMG Consulting
OCTOBER 17, 2019
RPA is proliferating throughout enterprises, helping to improve productivity, reduce costs, mitigate risk, improve operational efficiency, oversee internal processes, and improve regulatory compliance. DMG expects RPA revenue to increase by at least 125% in 2020 and 2021, and 100% in each of the three years 2022, 2023 and 2024.
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