Fonolo

NOVEMBER 11, 2022

C all center agents drive sales growth, create happy customers, and gather data that’s essential to innovation — and this is the year we think they’ll be recognized and rewarded for it. Gartner says proactive or outbound customer engagement interactions will outnumber reactive interactions by 2025. Let’s dig in! . What’s changed?

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

DMG Consulting

APRIL 13, 2022

AI-enabled new-gen WFM revolutionizes the staffing paradigm. It explores how artificial intelligence (AI) is driving positive changes in the WFM market. DMG expects the WFM market to grow by 11% in 2022 and 2023, 12% in 2024 and 2025, and 11% in 2026. MEDIA ALERT. said Donna Fluss, President of DMG Consulting LLC. “In

Artificial Intelligence 48

Artificial Intelligence Contact Center Predictive Analytics Innovation 48

1 to 1

JULY 29, 2022

According to IDC analysts, businesses were estimated to have spent $215 billion in 2021 on big data and business analytics solutions, a 10% increase over 2020. Businesses will be able to foster customer-centric innovations once they truly understand their audience’ wants and needs,” he says. “In

Manufacturing 29

Manufacturing Artificial Intelligence Predictive Analytics Contact Center 29