Fonolo

NOVEMBER 11, 2022

C all center agents drive sales growth, create happy customers, and gather data that’s essential to innovation — and this is the year we think they’ll be recognized and rewarded for it. Gartner says proactive or outbound customer engagement interactions will outnumber reactive interactions by 2025. Let’s dig in! .

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

Aquire

DECEMBER 21, 2021

In a professional setting, this can be anything you do to innovate or improve your work and your team. Creativity : Experiment and innovate. The customer experience industry offers lots of opportunities to innovate, especially online. RELATED: Innovation in the Retail Industry: The Future of Customer Experience.

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

DMG Consulting

APRIL 13, 2022

The WFM market has benefited from unprecedented innovation over the past 5 years, and this is just the beginning of the technological enhancements that are expected to be introduced to these solutions over the next few years. DMG expects the WFM market to grow by 11% in 2022 and 2023, 12% in 2024 and 2025, and 11% in 2026.

Artificial Intelligence 48

Artificial Intelligence Contact Center Predictive Analytics Innovation 48

1 to 1

JULY 29, 2022

According to IDC analysts, businesses were estimated to have spent $215 billion in 2021 on big data and business analytics solutions, a 10% increase over 2020. Businesses will be able to foster customer-centric innovations once they truly understand their audience’ wants and needs,” he says. “In

Manufacturing 29

Manufacturing Artificial Intelligence Predictive Analytics Contact Center 29