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The Fourth Industrial Revolution: How automation and AI will impact manufacturing

Zendesk

This digital revolution in manufacturing includes the development of Artificial Intelligence (AI), which involves using technology to automate complex tasks and discovering patterns in the manufacturing processes that can be used to improve workflow. trillion in value by 2025. Intelligent technology.

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CCaaS Trends: The Evolution of Cloud Contact Centres

Lumoa

Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. While these solutions will have the same ambition, CCaaS will focus on managing customer interactions intelligently by connecting to cloud-based applications that are chargeable on a monthly basis.

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Conversational AI: Building a Less Artificial and More Intelligent CX

Ameyo Callversations

“A few years back, Artificial Intelligence for businesses was just like a fidget spinner for kids. As the world becomes more technological and digital with the changing dynamics, Conversational Artificial Intelligence (AI) is enabling businesses to reduce communication friction between humans and computers.

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IVAs: Self-Service Solutions that Work

DMG Consulting

The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs. Interactive voice response systems were effective for what they were intended to do in the past.

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The Rise of Virtual Banking: Contact Center Software as the Backbone of Remote Financial Services

Hodusoft

If trends are to be believed, digital banking users in the United States are projected to grow year-over-year to nearly 217 million by 2025. Digital banking can easily adopt and integrate cutting-edge technologies such as Artificial Intelligence (AI), Machine Learning (ML), and others to enhance customer service experience.