Digital Transformation and its impact on Customer Experience
SurveySensum
SEPTEMBER 14, 2020
Due to the COVID outbreak, digital transformation that was forecasted to happen in the next 5 years took place in just one, says Freshworks. . Companies that were expecting to move digitally in 2025 are already here. . Which is why Digital CX Transformation is required. Customer behavior has changed due to the pandemic.
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