2025 Machine Learning Predictive Analytics Sentiment Analysis 
Ameyo Callversations
MARCH 2, 2022
The use of machine learning coupled with Artificial intelligence and automated voice responses in a Contact center also helps the agents assist customers by making the calls interactive. billion by 2025, growing at a CAGR of 24% – Cognizant. AI plays a key role in driving analytics and discovery in Contact Centers.
Zendesk
OCTOBER 4, 2023
AI often powers intelligent customer service tools that assist with sentiment analysis, personalization, and problem-solving to streamline support interactions. Using data, AI continuously learns, making it a powerful tool for problem-solving. Over time, IA can also continue learning and improving using data from interactions.
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