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Top 5 Successful Examples of AI in Contact Centers

Ameyo Callversations

MARCH 2, 2022

billion by 2025, growing at a CAGR of 24% – Cognizant. Many contact centers use artificial intelligence to predict their customers’ behavior, including how many calls they can expect to receive during a shift. AI plays a key role in driving analytics and discovery in Contact Centers. Sentiment Analysis.

Contact Center 52
Contact Center AI Artificial Intelligence Sentiment Analysis 52
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Intelligent automation (IA) benefits, components, and examples

Zendesk

OCTOBER 4, 2023

AI often powers intelligent customer service tools that assist with sentiment analysis, personalization, and problem-solving to streamline support interactions. There is some merit to this concern, as a report from Gitnux predicts that AI will replace 85 million jobs by 2025.

Artificial Intelligence 52
Artificial Intelligence Sentiment Analysis AI Machine Learning 52
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