DMG Consulting

APRIL 15, 2020

DMG Consulting Releases Future Contact Center Outlook, 2025 – 2040. What: Releases Future Contact Center Outlook, 2025 – 2040. 5 to 20 year vision and projected actions to achieve the future state. When: Today, 3 March 2020.

Outlook 62

Outlook Contact Center Artificial Intelligence Text Analytics 62

DMG Consulting

SEPTEMBER 29, 2022

The outlook for the IA market is very positive. in 2022, 10% in the next three years, 2023 – 2025, and 9% in 2026. “Real-time solutions are game-changers for improving performance,” said Donna Fluss, President of DMG Consulting. Less than half of contact center seats are estimated to be equipped with IA functionality.

Contact Center 48

Contact Center Text Analytics Outlook Actionable Insights 48

DMG Consulting

AUGUST 16, 2022

Market Outlook for IVAs. Furthermore, we expect this IT segment to experience a 50 percent growth in customers for the following two years, 2025 and 2026. Although AI is still in its early days, it is already demonstrating its ability to enhance the CX while improving quality, productivity, and the employee experience.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

SugarCRM

OCTOBER 27, 2022

Gartner has reported that 80% of B2B sales interactions between suppliers and buyers will be at least partly through digital channels by 2025. Sugar Connect scoops up information from emails and calendar entries in both Google and Outlook without the user leaving their activity flow and uses that data to fill SugarCRM with zero effort.

B2B 26

B2B E-commerce CRM CX 26