Execs In The Know

JUNE 9, 2023

Welcome to a new era of call centers, where cutting-edge Artificial Intelligence (AI) technologies are revolutionizing the customer service landscape. Gone are the days of long wait times, repetitive processes, and frustrating customer experiences. of interactions today that are automated using AI.

AI 52

AI Predictive Analytics Sentiment Analysis Artificial Intelligence 52

CSAT.AI

JUNE 14, 2023

analyzes interactions for annoying repetitions customers experience like this. The AI positively reinforces to agents when the query has actually been addressed, so they know when they’re on track. It also prompts agents when key elements are missing (like addressing the customer by name). Honor that loyalty with excellent CX.

Customer Experience 69

Customer Experience Sentiment Analysis AI CX 69

CSAT.AI

JANUARY 18, 2023

Another problem is that not all AI is ready to handle customer inquiries efficiently. Data shows few customers are happy with chatbots. There is little point in implementing a digital tool if your customers avoid using it. This makes it harder to fill agent seats and sours the customer relationship – a double loss.

Customer Service 85

Customer Service AI Sentiment Analysis CX 85