CSAT.AI

JUNE 14, 2023

Only 38% of customers in the US think employees understand what they expect (46% outside the US agree) ( PwC The Future of Customer ) Understanding what your customers want and delivering it is the basis of the business-customer relationship. It was only a matter of time before customers would be using them too.

Customer Experience 69

Customer Experience Sentiment Analysis AI CX 69

Execs In The Know

JUNE 9, 2023

Today, AI is paving the way for personalized, efficient, and engaging interactions that leave customers delighted and businesses thriving. According to a Gartner report , one in 10 agent interactions will be automated by 2026, an increase from an estimated 1.6% of interactions today that are automated using AI.

AI 52

AI Predictive Analytics Sentiment Analysis Artificial Intelligence 52

CSAT.AI

JANUARY 18, 2023

Also, when automated and digital options fail to solve customer issues and make it hard for them to escalate to an agent, customers bring their frustration to the agent. This makes it harder to fill agent seats and sours the customer relationship – a double loss.

Customer Service 85

Customer Service AI Sentiment Analysis CX 85