SugarCRM

FEBRUARY 28, 2022

CRM is a multi-billion-dollar industry estimated to reach a by 2027. CRM solutions are now considered an essential investment for delivering excellent customer experiences in the long term. The new 2022 CRM Impact Report from SugarCRM is all about that—offering a path forward. Customer Churn: The Result of Poor CX.

CRM 49

CRM Customer Retention Net Promoter Score AI 49

Aquire

JANUARY 6, 2022

Using video chat technology for customer service is becoming a popular practice. Rather than relying purely on live chat or chatbots, adding video chat will ensure you offer more personal experiences to online customers. So, here’s everything you need to know about video chat technology in customer service.

Customer Service 98

Customer Service Social Media Technology Technology 98

Ameyo Callversations

SEPTEMBER 6, 2022

Irrespective of the industry, successful brands are dedicated to delivering the best-in-class customer service to drive customer loyalty. Interestingly, it means benefiting from a contact center to engage with their customers via different communication channels. Customer Support Centralization. AI Automation.

Contact Center 52

Contact Center Social Media Omnichannel AI 52

Hodusoft

JUNE 21, 2023

If yes, then you must know everything about call centers starting from all call center systems to how to select the best call center software and customer service agents. The people who answer incoming calls or make outgoing calls are known as customer service representatives. How does a call center work?

Omnichannel 52

Omnichannel Start-ups Customer Service Sales 52