Shep Hyken

APRIL 8, 2022

He shares how retailers can understand the digital customer experience in the retail world. Did you know that 70% of consumers have stopped doing business with a brand following a poor customer experience? An experience through the customer’s buying journey is quite crucial and must be addressed by the retailers.

Retail 72

Retail Customer Experience Contact Center Omnichannel 72

Hodusoft

MAY 24, 2023

The industry is projected to reach USD 496 billion by 2027. billion by 2027. percent between 2022 and 2027. A study conducted by Dimension Data found that nearly three-quarters of the respondents said that they prefer to use a business’s website, instead of using live chat, SMS, and social media for customer support.

Contact Center 52

Contact Center AI Artificial Intelligence Social Media 52

Aquire

JANUARY 6, 2022

For comparison, the live chat market — which is one of the most popular customer support solutions — is expected to reach $1.28 billion by 2027. This is only possible when video chat solutions come as part of a larger customer service platform. Higher customer satisfaction. How does video chat work?

Customer Service 98

Customer Service Social Media Technology Technology 98

Ameyo Callversations

MAY 10, 2022

According to Global Market Insights , the video conferencing market size exceeded USD 15 billion in 2020 and is projected to expand at around 23% CAGR from 2021 to 2027. Customers emphasize accessibility and usability during a customer support call in today’s digital world. What is a video call center?

Contact Center 52

Contact Center Social Media Healthcare NPS 52