Steven Van Belleghem

NOVEMBER 28, 2023

Social media and the Big Tech ecommerce giants have been personalizing their content and communications for years now, but most other sectors have been found wanting in that area. Once AR technology really takes off (and I think the Vision Pro could play an important role here), it will have a huge impact on all things CX.

CX 62

CX Customer Experience Entertainment Gaming 62

SugarCRM

FEBRUARY 28, 2022

CRM is a multi-billion-dollar industry estimated to reach a by 2027. Customer Churn: The Result of Poor CX. Through extensive innovation, Sugar has differentiated itself from traditional CRMs. CRM solutions are now considered an essential investment for delivering excellent customer experiences in the long term.

CRM 49

CRM Customer Retention Net Promoter Score AI 49

Aquire

JANUARY 6, 2022

billion by 2027. For example, Acquire’s video chat tool is seamlessly integrated with an array of customer experience solutions, including live chat, chatbots, shared inbox, social media, cobrowsing tech, and more. Yet, making things simpler for your team is a prerequisite for offering excellent CX.

Customer Service 98

Customer Service Social Media Technology Technology 98