Hodusoft

MAY 24, 2023

The industry is projected to reach USD 496 billion by 2027. billion by 2027. percent between 2022 and 2027. A study conducted by Dimension Data found that nearly three-quarters of the respondents said that they prefer to use a business’s website, instead of using live chat, SMS, and social media for customer support.

Contact Center 52

Contact Center AI Artificial Intelligence Social Media 52

SugarCRM

FEBRUARY 28, 2022

CRM is a multi-billion-dollar industry estimated to reach a by 2027. Through extensive innovation, Sugar has differentiated itself from traditional CRMs. CRM solutions are now considered an essential investment for delivering excellent customer experiences in the long term. Managing Customer Feedback.

CRM 49

CRM Customer Retention Net Promoter Score AI 49

Aquire

JANUARY 6, 2022

billion by 2027. For example, Acquire’s video chat tool is seamlessly integrated with an array of customer experience solutions, including live chat, chatbots, shared inbox, social media, cobrowsing tech, and more. Maybe it’s a pop-up on your site, an informational email, or even a social media announcement.

Customer Service 98

Customer Service Social Media Technology Technology 98

Steven Van Belleghem

NOVEMBER 28, 2023

Social media and the Big Tech ecommerce giants have been personalizing their content and communications for years now, but most other sectors have been found wanting in that area. This value is projected to rise rapidly in the coming years, almost doubling in size from 2022 to 2027 , reaching a value of 351 billion dollars.

CX 62

CX Customer Experience Entertainment Gaming 62