Hodusoft

MAY 24, 2023

The advancements in artificial intelligence (AI), 5G, and quantum computing have altered the digital landscape for good. The industry is projected to reach USD 496 billion by 2027. But this year onwards, AI is going to revolutionize the way call centers work. The international call center AI market size will grow from USD 1.6

Contact Center 52

Contact Center AI Artificial Intelligence Social Media 52

SugarCRM

FEBRUARY 28, 2022

CRM is a multi-billion-dollar industry estimated to reach a by 2027. The Growing Role of AI. 91% say they expect to use AI technology to augment existing processes to increase over the next 24 months. This means automating and triggering actions in many different ways that only AI capabilities can achieve.

CRM 49

CRM Customer Retention Net Promoter Score AI 49

Aquire

JANUARY 6, 2022

billion by 2027. For example, Acquire’s video chat tool is seamlessly integrated with an array of customer experience solutions, including live chat, chatbots, shared inbox, social media, cobrowsing tech, and more. Often, you’ll need integrations with AI-powered bots. percent from 2021 to 2028, and reach a whopping $24.4

Customer Service 98

Customer Service Social Media Technology Technology 98

Steven Van Belleghem

NOVEMBER 28, 2023

Social media and the Big Tech ecommerce giants have been personalizing their content and communications for years now, but most other sectors have been found wanting in that area. Samsung Food, too, uses generative AI to create meal plans and build grocery lists. Balenciaga also launched its own “Re-sell” program.

CX 62

CX Customer Experience Entertainment Gaming 62