Logicalware

NOVEMBER 23, 2023

It’s safe to say that AI has been on everyone’s lips throughout 2023. In fact, it has been so ubiquitous that Collins dictionary even named AI the word of the year in 2023. Yet, a burning question remains; What does the future hold for AI? AI is not a passing trend; it’s here to stay.

AI 52

AI Artificial Intelligence Sentiment Analysis Innovation 52

Experience Investigators

MAY 7, 2024

Why Customer Experience Leaders Need to Develop an AI Strategy Today (Even if You’re Not Ready) Artificial intelligence is so ingrained in our daily lives that it’s now unavoidable — and evolving rapidly! As customer experience leaders, it’s our responsibility to learn how we can apply AI to transform our customer experiences.

AI 52

AI Sentiment Analysis Artificial Intelligence Customer Experience 52

Execs In The Know

JANUARY 31, 2024

Artificial Intelligence (AI) has transcended the realms of buzzwords to become a linchpin in reshaping leadership and operational strategies across various sectors. Integrating AI in daily activities is not a futuristic concept but a current reality, particularly in how it redefines customer engagement and simplifies routine tasks.

AI 52

AI Artificial Intelligence Social Media CX 52

SurveySensum

JANUARY 16, 2024

In this article, we’ll share with you the importance of customer feedback for product development and business innovation. The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? Let’s dive right in! Start launching product feedback surveys with SurveySensum!

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

JANUARY 16, 2024

In this article, we’ll share with you the importance of customer feedback for product development and business innovation. The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? Let’s dive right in! Start launching product feedback surveys with SurveySensum!

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

FEBRUARY 1, 2024

But the real magic happens when we turn this product feedback into practical steps for innovation. How Customer Feedback Helps in Product Innovation Customer feedback means everything customers share after using a product or service. This article shares five easy ways to do just that.

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52

ECXO

MARCH 24, 2024

1710668672319 AI in Customer Experience – should I stay, or should I go? Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities.

AI 52

AI Customer Experience Social Media Machine Learning 52

Lightico

JUNE 6, 2024

This guide explores these technologies, highlighting their strengths and weaknesses, and ultimately positions IDP as the superior solution, especially in the financial services industry , where it can be leveraged with a generative AI co-pilot for unparalleled efficiency and accuracy. AI Decisioning: Is Fully Autonomous Worth It?

AI 52

AI Unstructured Data Machine Learning Compliance 52

Uniphore

JUNE 22, 2021

You listen to your customers on social media. They have made your call center a glass house on social media. 3 AI and Robotics Will Not Save Your CX AI and automation are often prescribed as key ingredients in today’s recipe for digital transformation. Do you listen to your customer service employees?

Social Media 219

Social Media Contact Center Actionable Insights Entertainment 219

Callminer

FEBRUARY 19, 2020

Innovative Challenges. All industries benefit from innovation and customer support is no different in this regard. Embracing innovative new practices such as artificial intelligence (AI) and flexible working arrangements can help considerably in alleviating such issues. Technological Shifts.

Artificial Intelligence 287

Artificial Intelligence Innovation Social Media AI 287

Sprinklr

SEPTEMBER 9, 2021

Many modern brands recognize the importance of capturing customer feedback from social media and other digital channels, but, at the same time, their social listening strategies still fall short of their potential. There are a number of specific capabilities you should look for in a social listening tool.

Social Listening 110

Social Listening AI Social Media CXM 110

Lumoa

NOVEMBER 30, 2022

Now, technologies such as AI and machine learning are driving highly personalized customer experiences. For many, the answer is found in conversational AI. Are you new to the world of conversational AI, or are you an expert simply looking to brush up on your knowledge? Incorporate a digital sales agent.

Retail 83

Retail AI Customer Experience E-commerce 83

Comm100

MARCH 20, 2024

The rapid spread of misinformation through social media and other digital platforms has further eroded trust in government, making it difficult for citizens to discern truth from falsehood. AI chatbots can understand intent and complexities of language, allowing them to engage in more natural conversations.

Government 81

Government Social Media Artificial Intelligence Legal 81

ECXO

APRIL 10, 2024

This could involve innovative approaches to product design, unique marketing strategies, or exceptional customer service that exceeds customer expectations. Such leaps often require bold, innovative thinking, and a deep understanding of customer needs and expectations. Explore their emotions, experiences, and perceptions in-depth.

CX 109

CX Customer Experience Social Media Sentiment Analysis 109

Uniphore

JUNE 15, 2021

You’re listening to your customers on social media—and taking steps to improve their experience—but what about your customer service employees? What Your Call Center Agents Rant About on Social Media. Innovators Rethink processes and seek new ways to improve productivity. Call Center Life. High Stress.

CX 162

CX Social Media Contact Center Actionable Insights 162

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. However, it’s important to recognise that AI is an umbrella term encompassing various subfields and techniques. What is Artificial Intelligence (AI)?

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Zendesk

MARCH 24, 2023

By having that automation in place for most of our customers, it means that our analysts and support staff have the capacity to focus on those customers that may need a bit more help from us.” – Charlie Duke, senior product manager at Mettle Automations and AI also empower excellent CX at scale.

AI 52

AI Customer Service Social Media CRM 52

DMG Consulting

MARCH 1, 2019

Innovation Is What Makes Us Great. We have the ability to innovate even if it’s only to fail and start over again and again. And I do appreciate that there is much innovation that comes from other countries as well.) The world of customer service is one of the major beneficiaries of all of this innovation. By Donna Fluss.

Innovation 59

Innovation Artificial Intelligence Machine Learning Social Media 59

TeamSupport

APRIL 23, 2024

In an industry where both innovation and solid relationships are vital, cutting-edge technology plays a significant role in business success. The Era of Technological Investment Today’s ever-evolving technological landscape means that innovation and advancement go together.

Manufacturing 52

Manufacturing Technology Technology Predictive Analytics 52

DMG Consulting

AUGUST 31, 2018

The Next Act: The AI-Enabled Contact Center. The world is moving rapidly to adopt artificial intelligence (AI). Whether in the context of autonomous cars, IBM’s Watson, algorithmic trading, software-defined networks, self-healing applications, healthcare diagnostics and more, AI is playing an increasing influential role.

Contact Center 91

Contact Center AI Artificial Intelligence Social Media 91

Zendesk

NOVEMBER 28, 2023

What is AI as a service? AI as a service (AIaaS) is a service offered by third-party vendors that allows businesses to incorporate AI-powered tools and capabilities into their systems. Premiering in 1962, the cartoon accurately depicts many technologies we use today—including AI. If you’re new to this, no worries.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Aquire

JUNE 1, 2021

The digital landscape is evolving at a breakneck pace, pushing the boundaries of what innovative customer service means — and, with that, what customers expect from your business. It’s also why innovation is more achievable — and more essential — than ever before. What is innovative customer service? Personalized experiences.

Innovation 52

Innovation Customer Service Omnichannel Finance 52

Execs In The Know

MARCH 9, 2023

Our Leaders Learning from Leaders mantra came to life as we tackled topics that provided ideas for navigating CX transformation success, thinking and planning differently in today’s business environment, adoption of innovation across the organization, and so much more.

Social Media 97

Social Media Contact Center Hospitality Hospitality 97

SugarCRM

JANUARY 11, 2024

Generative AI has recently become a hot topic in all mediums, from business settings to casual conversations. Generative AI has the potential to completely change the way we carry out businesses and can tremendously change the way we think about technology. And this has happened for a good reason.

AI 32

AI Unstructured Data Predictive Analytics Machine Learning 32

Fonolo

MARCH 25, 2019

One thing is clear: Everyone is talking about artificial intelligence (AI) these days. If you look at searches and mentions of AI online, you can see a clear exponential trend. This is also evident in the customer service space, where interest in popular AI tools (like chatbots) has grown. 2) Natural language processing (NLP).

Artificial Intelligence 70

Artificial Intelligence AI Contact Center Machine Learning 70

Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Logicalware

MARCH 21, 2024

Join Elevate ’24 – the leading contact centre conference that will empower you to transform your operations in the age of AI. In a world where AI is not just a buzzword but a business advantage, the contact centre industry is undergoing a radical transformation. What is Elevate ‘24? What is Elevate ‘24?

CX 52

CX AI Social Media Innovation 52

Execs In The Know

FEBRUARY 29, 2024

Many CX leaders are left wondering how to innovate — in the right ways — when capabilities and expectations are changing so often and so fast. Example: A multinational corporation invested heavily in a social media management platform for its marketing team without considering the use cases and needs of its frontline customer care staff.

CX Transformation 99

CX Transformation CX VOE AI 99

CommBox

SEPTEMBER 13, 2021

Businesses are widely deploying AI-powered service chatbots to improve customer service and increase sales. Chatbots are AI-powered conversational assistants created to communicate with customers without human intervention. Commbox Chatbots: Use Conversational AI to Boost Your Sales. What are Chatbots? .

Sales 98

Sales AI Healthcare Omnichannel 98

Fonolo

MARCH 7, 2019

Anyone who works in the customer service arena has witnessed an explosion in the hype surrounding artificial intelligence (AI) and natural language processing (NLP). Popular AI tools like chatbots use NLP (or, the ability to understand human language) to interact with customers on a more sophisticated level than the IVRs of old.

Artificial Intelligence 62

Artificial Intelligence AI Contact Center Social Media 62

Sprinklr

AUGUST 24, 2021

It was a trick question, intended to weed out the inexperienced social explorers from those that had hands-on enterprise social media experience. In case you are thinking, “But isn’t social selling… selling through social media?” Build authentic relationships with social selling.

Social Media 111

Social Media Social Listening CXM Compliance 111

Hodusoft

NOVEMBER 29, 2023

This recognition highlights HoduSoft’s commitment to innovation and offering advanced contact center solutions to empower businesses to deliver exceptional customer experiences. Whether it’s voice calls, chats, emails, or social media, an omnichannel approach ensures smooth and consistent customer experience across multiple channels.

Omnichannel 52

Omnichannel Contact Center Social Media Innovation 52

Customer Experience Matrix

DECEMBER 13, 2020

It seems just yesterday that we were impressed to hear that a company’s product was “AI-powered”. But AI continues to grow stronger even if it doesn’t get as much attention (which the truly paranoid will suspect is because the AIs prefer it that way). Back in 2018 we saw it at least as often as AI.

Social Media 122

Social Media AI Artificial Intelligence Government 122

Fonolo

JUNE 6, 2019

Anyone who works in the customer service arena has witnessed an explosion in the hype surrounding artificial intelligence (AI) and natural language processing (NLP). Popular AI tools like chatbots use NLP (or, the ability to understand human language) to interact with customers on a more sophisticated level than the IVRs of old.

Artificial Intelligence 52

Artificial Intelligence AI Contact Center Social Media 52

SugarCRM

OCTOBER 17, 2023

AI technology has revolutionized the way organizations carry business worldwide. Most AI applications, however, revolve around facilitating sales and marketing operations. Companies that flirt with generative AI experience higher customer satisfaction, productivity, and overall growth rates.

AI 26

AI Predictive Analytics Legal Social Media 26

Hodusoft

FEBRUARY 4, 2024

Being a leading player in the communication solutions space, HoduSoft is highly committed to innovation and customer satisfaction. HoduSoft’s participation in the summit showcases its dedication to innovation and staying ahead of technological advancements in the communication sector.

CX 52

CX Omnichannel Contact Center Social Media 52

Comm100

NOVEMBER 25, 2020

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. AI and CRM are a match made in heaven. Live chat, email, messaging, social, ticketing & knowledge base – all in one, for free! Get Comm100 Free.

CRM 52

CRM AI Customer Service ML 52