Hodusoft
MAY 24, 2023
The advancements in artificial intelligence (AI), 5G, and quantum computing have altered the digital landscape for good. The industry is projected to reach USD 496 billion by 2027. But this year onwards, AI is going to revolutionize the way call centers work. The international call center AI market size will grow from USD 1.6
Fonolo
DECEMBER 1, 2022
billion by 2027. Put simply, software with omnichannel functionality lets your customers move seamlessly across all inbound channels including phone, chat, email, and social media, while their service journey is captured and shared with agents in real time. billion in 2022 to US $93.7 What is Omnichannel Functionality? .
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SugarCRM
FEBRUARY 28, 2022
CRM is a multi-billion-dollar industry estimated to reach a by 2027. The Growing Role of AI. 91% say they expect to use AI technology to augment existing processes to increase over the next 24 months. This means automating and triggering actions in many different ways that only AI capabilities can achieve.
Shep Hyken
APRIL 8, 2022
IDC researchers further state that within 2 years, 40% of the top 500 retailers will use AI-enabled decision-support to drive omnichannel retail KPIs, including Customer Lifetime Value (CLV), productivity, and profitability. Encourage social media engagement and sharing of in-store purchase .
Ameyo Callversations
SEPTEMBER 6, 2022
With the global market value of call centers forwarding toward $496 billion (by 2027), many call center businesses are evolving towards greater success with cloud adoption. It will let you help your customers irrespective of their mode of communication, be it email, phone, or social media. # AI Automation.
Aquire
JANUARY 6, 2022
billion by 2027. For example, Acquire’s video chat tool is seamlessly integrated with an array of customer experience solutions, including live chat, chatbots, shared inbox, social media, cobrowsing tech, and more. Often, you’ll need integrations with AI-powered bots. percent from 2021 to 2028, and reach a whopping $24.4
Ameyo Callversations
MAY 10, 2022
According to Global Market Insights , the video conferencing market size exceeded USD 15 billion in 2020 and is projected to expand at around 23% CAGR from 2021 to 2027. The traditional agents used to communicate with customers through calls or digital channels such as social media, emails, and messages.
Expert insights. Personalized for you.
52 
Let's personalize your content