Hodusoft

NOVEMBER 22, 2023

Increase ROI of BPO with Omnichannel Contact Center Software Excellent customer service is just as important as excellent marketing efforts. About 68% of consumers say they would pay more for a product or service from a company that has a reputation for great customer service. By 2028, it is expected to reach USD 34570.73

Contact Center 52

Contact Center Omnichannel Compliance Social Media 52

Aquire

JANUARY 27, 2022

Improving customer satisfaction is a primary focus for many companies. It can have a litany of positive effects for your business: everything from reduced customer churn and better customer loyalty, through to increased word-of-mouth marketing. Actively seek feedback across the entire customer journey.

Customer Satisfaction 52

Customer Satisfaction Social Media Omnichannel Net Promoter Score 52

Hodusoft

MARCH 21, 2024

from 2021 to 2028. HoduSoft offers HoduCC- Omnichannel CX Suite, designed to enhance BPO operations. In this blog, we will delve into the key challenges that BPOs face in offering the best possible support to their customers and how HoduCC can prove to be a beacon of support for this industry. What is BPO?

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

Aquire

JANUARY 6, 2022

percent from 2021 to 2028, and reach a whopping $24.4 billion by 2028, according to Meticulous Research. For comparison, the live chat market — which is one of the most popular customer support solutions — is expected to reach $1.28 Higher customer satisfaction. Ensure customers know they have a video option.

Customer Service 98

Customer Service Social Media Technology Technology 98

Hodusoft

OCTOBER 19, 2023

BPOs offer a comprehensive range of services, including but not limited to customer support and sales. As per a report , the customer care BPO market is estimated to rise from US$22,598.82 million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. million in 2022 to US$34, 570.73

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

Aquire

JANUARY 24, 2022

You may know this already: the adoption of chatbots has been steadily on the rise for years now, as they’ve been helping businesses — not only increase conversions and sales — but also improve customer experience and customer satisfaction. percent from 2021 to 2028. How does your CX strategy stack up? Gartner ).

Healthcare 98

Healthcare Real Estate AI Artificial Intelligence 98