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Close the Loop Text Analytics Customer Expectations Customer Feedback Business Growth Social Media Contact Center AI Machine Learning Voice of the Customer More Related Topics >
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Top Retail Customer Experience Trends to Watch in 2023

SurveySensum

JULY 24, 2023

Elevating Customer Journey With Phygital Experiences According to a survey conducted by Statista on Retail Technology , the global market of such virtual fitting rooms would climb up to 15 billion USD by 2029. Another aspect of seamless omnichannel experiences is the integration of customer data and personalization.

Retail 52
Retail E-commerce Customer Experience Social Media 52
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How to Enhance CX in Retail With Customer Feedback?

SurveySensum

JULY 20, 2023

Collect omnichannel feedback in real-time Identify touchpoints with the most friction with journey-based dashboards Identify top trends and sentiments from thousand of feedback text analysis in just a few minutes. Regularly monitor performance metrics , sales data, and customer feedback to assess the effectiveness of implemented strategies.

Retail 52
Retail Customer Feedback CX Social Media 52
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