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The Future of Customer Experience in Banking in 2023

Lumoa

SEPTEMBER 30, 2022

In the past, the biggest challenge wasn’t the collection, but the analysis and interpretation of this data. Today, technologies like Artificial Intelligence or AI (more on this later) have allowed banks to digest huge amounts of data and detect user behavior patterns. . Widening the Role of Artificial Intelligence in Banking CX.

Customer Experience 94
Customer Experience Artificial Intelligence Outlook CX 94
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CX Futurism Customer Service Buzz

CSAT.AI

JANUARY 22, 2020

Tech tools are expected to be a huge part of the future of CX, artificial intelligence fueled tech in particular. Sas sponsored the study “ Experience 2030: The Future of Customer Experience.” Holding onto the past just because that’s the way it’s always been done is how to get left behind. Using New Tools.

CX 52
CX Customer Service Customer Journey Map Sentiment Analysis 52
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