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Everything You Need to Know About Contact Center as a Service (CCaaS)

Hodusoft

JANUARY 3, 2024

billion by 2030. It improves the customer experience by connecting callers with the right resource quickly. Call recording Call recording functionality allows businesses to capture and store customer interactions for quality assurance, compliance, and training purposes.

Contact Center 59
Contact Center Omnichannel Start-ups CRM 59
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How Multi-Tenant PBX Systems Are Useful for UCaaS Service Providers

Hodusoft

NOVEMBER 2, 2023

As per a GlobeNewswire report , the multi-tenant UCaaS market is projected to grow almost 20 percent through 2030 because of the rapid adoption of remote working. The ability to enforce compliance and privacy measures across multiple tenants simplifies the management of regulatory requirements.

Compliance 52
Compliance CRM Legal Customer Relationship Management 52
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