2030 Customer Expectations Customer Satisfaction Machine Learning 
Intercom
DECEMBER 14, 2023
Same with customer expectations of the tech. We’re probably only a year away from people expecting to be able to expand on text within a text field, as one simple example. On the machine learning team, there’s another way of thinking about this. And then, we see pretty big increases in customer satisfaction.
SurveySensum
JULY 20, 2023
Failing to understand this will lead to a further decline in customer satisfaction , negative word-of-mouth, and potential churn. You can gain a better understanding of any challenges or concerns that high CLV customers may be facing that you may be aware of. So how to anticipate your customer expectations like a pro?
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