Customer Bliss

JANUARY 17, 2020

That’s really forcing us to focus as leaders on experience now. With that in mind, I want to share three lessons that every leader must embrace to transform experience and earn the right to customer-driven growth. Did you improve my life? And how did you make me feel as a result of doing that?

CX 130

CX Customer Experience 130

Steven Van Belleghem

APRIL 20, 2021

Few companies are as obsessed by customer experience as Amazon. Which is why the collected writings of Jeff Bezos – from his unique annual shareholder letters to numerous speeches and interviews – that gather his core principles and philosophy are a gold mine for CX leaders. Why culture is an imperative.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

Steven Van Belleghem

DECEMBER 6, 2021

Shep Hyken, customer service & experience expert and author of ‘I’ll Be Back’. They compare the experience to the best they’ve had from any business or brand. To remain competitive, businesses must keep up with what customers feel are most important, that includes customer service and convenience. They are still important.

CX 123

CX Customer Experience Non-Profits Social Media 123

UJET

JUNE 4, 2021

Get the jump on your competitors by downloading our free Digital Transformation Roadmap. The concept of digital transformation isn’t new. Customers have grown more comfortable using technology and will continue to demand more from digital experiences moving forward. But less famous is the correct lesson to draw here.

Contact Center 121

Contact Center CX Government Technology 121

ECXO

DECEMBER 26, 2023

02 2 Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: Digital, Data, Design. The good news was that many different authors and approaches emerged more practical and different from the typical mindset of thought leaders. Here is the link.

CX 52

CX Social Media Sports Customer Service 52

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. Whether you’re new to customer experience or coming for little inspiration, this is the right place. Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience?

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. Whether you’re new to customer experience or coming for little inspiration, this is the right place. Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience?

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64