Hodusoft

JUNE 7, 2024

Call Center Management: Challenges, Strategies, Tips, and Best Practices In today’s time, setting up a call or contact center is extremely easy. In such time, the words of noted American business executive, chemical engineer, and writer Jack Welch ring true even after so many years. How Does a Call Center Work?

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

Hodusoft

MAY 26, 2022

“We are absolutely delighted to receive this badge from Gartner as we execute on our mission to empower businesses of all sizes to redefine their communication to provide their customers with a stellar experience. HoduCC is recognized as the Top Call Center Software and Auto Dialer software.

Business Operations 98

Business Operations Contact Center Actionable Insights Innovation 98

MattsenKumar

SEPTEMBER 21, 2023

Today, when businesses rely on data-driven decisions, Speech Analytics increasingly positions itself as an indispensable tool. As companies intensify their quest to deepen customer relationships, this technology emerges as a linchpin. The increase in potential customers brings high productivity and business growth.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

Logicalware

MAY 24, 2023

The era of contact centre software With the advent of the digital age, contact centres underwent a profound transformation. Advanced contact centre software emerged, seamlessly integrating telephony, email, chat, and social media interactions into a unified platform.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52