Execs In The Know

FEBRUARY 15, 2023

There’s plenty of evidence to suggest that customer experience (CX) plays a significant role in business growth. Translating data to insights: You may be sitting on a treasure trove of valuable customer data. But you have no way to turn that raw information into actionable insights that drive results.

CX 52

CX Actionable Insights Contact Center Start-ups 52

Hodusoft

MAY 26, 2022

“We are absolutely delighted to receive this badge from Gartner as we execute on our mission to empower businesses of all sizes to redefine their communication to provide their customers with a stellar experience. HoduCC is recognized as the Top Call Center Software and Auto Dialer software.

Business Operations 98

Business Operations Contact Center Actionable Insights Innovation 98

MattsenKumar

SEPTEMBER 21, 2023

According to Gartner , the Speech Analytics market has seen an annual growth rate of over 20% in recent years , highlighting its rising importance in the corporate landscape. Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

Logicalware

MAY 24, 2023

Today Puzzel continues to innovate in the world of customer service and has been recognised as the most innovative European-founded CCaaS provider in Frost & Sullivan’s 2023 European Cloud Contact Center Frost Radar. The future In a short space of time, Contact Centres have seen a lot of change.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Hodusoft

NOVEMBER 9, 2022

Ensures business continuity through disaster recovery 5 necessary features your IP PBX software must have Every business phone system provider in the UK has a unique set of features. Analytics and Reporting: Data analytics can be leveraged to drive actionable insights on business operations, sales, marketing campaigns, and others.

Contact Center 52

Contact Center CRM Construction Manufacturing 52

Hodusoft

SEPTEMBER 29, 2022

7 Ways How Omnichannel Analytics In Contact Center Can Improve Your CX. The customer experience (CX) has become a key differentiator in driving business success. Today, businesses have opened multiple communication channels for greater convenience and speed. It offers a win-win situation for both customers and businesses.

Contact Center 52

Contact Center Omnichannel CX Actionable Insights 52