Hodusoft

JUNE 7, 2024

Call Center Management: Challenges, Strategies, Tips, and Best Practices In today’s time, setting up a call or contact center is extremely easy. In such time, the words of noted American business executive, chemical engineer, and writer Jack Welch ring true even after so many years. How Does a Call Center Work?

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

Hodusoft

MAY 26, 2022

“We are absolutely delighted to receive this badge from Gartner as we execute on our mission to empower businesses of all sizes to redefine their communication to provide their customers with a stellar experience. HoduCC is recognized as the Top Call Center Software and Auto Dialer software. About HoduCC, The FrontRunner.

Business Operations 98

Business Operations Contact Center Actionable Insights Innovation 98

MattsenKumar

SEPTEMBER 21, 2023

The Meteoric Rise of Speech Analytics The gradual rise in customer expectations has driven businesses to invest in innovation like Speech Analytics lately. In a few years, there will be rapid growth in companies adopting this technology to cater to the high demands of customers. billion in 2022 to USD 5.1 percent.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

Logicalware

MAY 24, 2023

Since then, Puzzel has developed an entire suite of AI-based solutions, further advancing automation within the contact centre. Whilst Puzzel Quality Assurance allows managers to evaluate customer interactions, gain actionable insights, and provide personalised coaching, increasing productivity by 285%.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52